Help Center
Find answers to common questions about our apps, accounts, and billing.
Subscriptions & Billing
1. How do I cancel my subscription ?
Subscriptions are managed through your device's app store, not within the app itself.
iPhone & iPad (Apple)
Go to Settings → [Your Name] → Subscriptions, find the app, and tap Cancel Subscription.
2. How do I request a refund?
Refunds are handled by Apple directly, not by MNT Solutions Inc. We are unable to process refunds on their behalf.
iPhone & iPad (Apple)
Visit reportaproblem.apple.com, sign in with your Apple ID, find your purchase, and select Request a Refund.
3. How do I change my subscription plan?
You can upgrade or downgrade your plan at any time through your Apple subscription settings.
iPhone & iPad (Apple)
Go to Settings → [Your Name] → Subscriptions, select the app, and choose a different plan from the availble options.
4. Where can I find my invoices and receipts?
All purchases are processed through the Apple App Store, so receipts come directly from Apple.
iPhone & iPad (Apple)
Apple sends purchase receipts to the email address associated with your Apple ID. You can also review your full purchase history at reportaproblem.apple.com.
5. How do I restore my purchases on new device?
Your purchases are tied to your Apple ID and can be restored on any device signed into the same account.
iPhone & iPad (Apple)
Make sure you are signed in with the same Apple ID used for the original purchase. Open the app and look for a Restore Purchases option in the app's settings or account screen.
6. Still have questions?
Our team is happy to help — usually within one business day.
Account
1. How do I delete my account ?
If the app has account functionality, you can typically delete your account from within the app
settings. Look for Delete Account or Remove Account in the settings menu.
Important: Deleting your account removes your personal data from our systems, but does not
automatically cancel your App Store subscription. Please cancel your subscription first (see Subscriptions & Billing) to avoid future charges.
If you need help with account deletion, contact us and we'll process it for you promptly.
2. I am not receiving emails from the App? What should I check?
If you're not receiving emails, try the following steps:
- Check your spam or junk folder — emails can sometimes be filtered automatically.
- Confirm the email address saved in the app matches the one you're checking.
- Add our sending address to your contacts or safe senders list.
If none of those resolve it, reach out to us and we'll look into it.
3. Still have questions?
Our team is happy to help — usually within one business day.
Using the App
1. Which devices and OS versions are supported ?
Our apps are built for iPhone and iPad running iOS 16 or later. We recommend keeping your device updated to the latest version of iOS for the best experience and security.
2. The App is not working as expected. What should I do?
Try these steps in order:
- Force-close and reopen the app.
- Check for an update — go to the App Store and update to the latest version.
- Restart your device and open the app again.
- Reinstall the app if the issue persists (your account data will be restored on sign-in).
If none of the above helps, please contact us with a brief description of the issue and your device model.
3. How do I leave a review or share feedback?
We'd love to hear from you. You can leave a review on the App Store listing page, or send us your thoughts directly through our contact form. All feedback is read and helps shape future updates.
4. Still have questions?
Our team is happy to help — usually within one business day.
Privacy & Data
1. What personal data do your Apps collect?
We collect only your email address, which you provide voluntarily during onboarding. We do not collect location data, photos, device identifiers, analytics, or any other personal information.
Full details are available in our Privacy Policy.
2. Do you sell or share my data with third parties?
No. We do not sell, rent, or share your personal information with any third party — not for advertising, analytics, or any other purpose. Your email address is used solely to operate and support your account.
3. How can I request deletion of data?
If the app has account functionality, you can typically delete your account from within the app settings. Look for an option like "Delete Account" or "Remove Account" in the app's settings menu.
Important: Deleting your account does not automatically cancel your subscription. Please make sure to cancel your subscription first (see Subscriptions & Billing) to avoid future charges.
4. Is my data stored securely?
Yes. We apply reasonable technical and organisational safeguards to protect your information from unauthorised access or misuse. Access to stored data is restricted to authorised personnel only.
Most of your app data is also stored locally on your device, meaning it never leaves your device in the first place.
5. Still have questions?
Our team is happy to help — usually within one business day.
Address
Toronto, Ontario, Canada
Contact
E-mail: ITSupport@mntsolutions.ca
Office hours
Monday – Friday
9am – 5pm